Privacy policy

Contact

If you have any questions or concerns regarding this policy, please contact us by email at chicandshine.official@gmail.com or via WhatsApp . We are located in Lebanon.

Collecting personal information

We only collect information that you directly provide to us. Simply browsing our website does not collect any personal data. When you place an order, create an account, leave a review, or contact customer support, we retain only the details you submit.

Order information

• What it is: Your full name, phone number, email address (if provided), delivery address, and any delivery notes provided for the courier.
• Why we collect it: To fulfill and deliver your order, issue order receipts, and communicate updates.
• How we collect it: Directly from you during checkout.
• Who we share it with: Our local delivery courier service, strictly to enable order delivery and collect payment upon arrival.

Account information

• What it is: Your name, email address, and encrypted account password. Your password is encrypted securely and cannot be accessed or viewed by us.
• Why we collect it: To allow you to log in securely and view your order history.
• How we collect it: Directly from you when you register an account.
• Who we share it with: We do not share account credentials with any third parties.

Reviews and messages

• What it is: The name, star rating, and written comments you submit in a product review, as well as any messages sent via WhatsApp, Instagram, or email.
• Why we collect it: To publish customer reviews on our site and to provide customer support.
• Who we share it with: Product reviews are displayed publicly on our website. Private communications remain confidential and are never shared.

Sharing personal information

We share your delivery details with our courier partner so your order can be delivered. We also use an email service provider to send automated order receipts. We may disclose information if required to do so by applicable laws or legal obligations.

We never sell your personal data, and we do not send unsolicited marketing emails.

Cookies

A cookie is a small data file saved on your device when you visit a website. We use cookies strictly for core site functions.

• Strictly necessary cookies: These allow your shopping bag to remember added items, keep you logged into your account, and maintain website security. The site cannot function properly without them.
• Analytics cookies: We do not use analytics cookies.
• Advertising cookies: We do not use advertising or tracking cookies.

You can manage or disable cookies through your browser settings. Disabling necessary cookies may affect website functionality, such as maintaining items in your shopping bag or staying logged in.

Your rights

You have the right to request access to the personal information we hold about you, to request corrections, or to request its deletion. You may also request the removal of any review you have posted. To exercise any of these rights, please contact us using the details provided above.

Data retention

We retain order records for accounting and order fulfillment history. If you create an account, your account information is retained until you request its deletion.

Protection of minors

Our website is not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

Policy updates

We may update this privacy policy periodically. When updates occur, the "Last updated" date at the top of this page will be revised accordingly.

Complaints & feedback

If you have concerns about how your personal data has been handled, please reach out to us directly so we can review and resolve the matter promptly.