Refund policy
All sales are final. However, if your order arrives damaged or defective, we will send you a replacement at no extra charge.
Last updated 19 October 2026
No returns or refunds
Due to the personal nature of cosmetic products (powders applied directly to skin and hair), we cannot accept returns or offer refunds once an item has been opened or used.
Please choose your shade carefully prior to ordering. If you are unsure which shade best suits you, contact us and we will gladly assist you.
Broken or damaged items
We take full responsibility for damaged shipments. Please inspect your order upon arrival. If an item is broken or damaged, send us a message with your order number and clear photos of the product, and we will dispatch a replacement free of charge.
Order cancellations
Need to cancel your order before delivery? Simply reach out to us and we will cancel it for you, no questions asked. If the courier is already en route, you may decline the delivery with no payment required.
Have questions?
Unsure about a product or shade? Contact us before placing your order, we're always happy to help!