Terms of service

Welcome to CHIC AND SHINE. By placing an order on our site, you agree to the terms below. Please also read our refund policy, shipping policy, and privacy policy.

Placing an order

Once your order is placed, we immediately process it for dispatch. On rare occasions, an item may be out of stock or listed with an error. If this ever affects your order, we will contact you before shipment so you can choose to wait, exchange the item, or cancel your order at no cost.

Prices

All prices are displayed in US dollars (USD). Prices are subject to change from time to time, but price changes will never affect an order that has already been placed. Delivery charges are always clearly displayed before you confirm your order.

Our mix-and-match offer allows you to purchase any 2 powders for $25.00 or any 3 powders for $35.00. Discounts are applied automatically in your shopping bag.

Promo codes

• You can use one promo code per order.
• Some codes have an expiry date, a minimum order value, or a limit on how many times they can be used.
• We reserve the right to withdraw a promo code at any time. Promo codes have no cash value.

Payment

We accept cash on delivery (COD) only across Lebanon. You pay the courier in cash when your order arrives.

Security note: We will never ask for card details. If anyone claiming to represent CHIC AND SHINE asks for card information, please ignore the request and let us know immediately.

Delivery

We deliver exclusively to addresses across Lebanon. We offer free delivery on all orders. Please review our shipping policy for details.

Our products

Our hair shadow powder is a cosmetic formulation designed for use on your hair and scalp. While we make every effort to display shades accurately, actual colors may vary slightly depending on your screen settings.

Your account

You do not need an account to place an order. If you choose to create one, please keep your password private and secure. Please let us know immediately if you suspect unauthorized access to your account.

Reviews

We moderate all customer reviews prior to publication. We publish authentic feedback, both positive and critical, but we reserve the right to withhold reviews that are offensive, off-topic, or contain personal details. You may request the removal of your review at any time.

Our responsibility

We strive to ensure every order is fulfilled accurately and promptly. If an issue arises, we are committed to resolving it fairly. Nothing in these terms affects or reduces your rights as a consumer under Lebanese law.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of Lebanon.

Changes

We may update these terms from time to time. The version published on the site at the time you order is the one that applies to that purchase.

Questions

Have a question or need assistance? Get in touch with our support team, we're happy to help!